I will be signing copies of Crown Your Customer at Books First, Nakumatt Ukay on Tuesday 11 December from 7.00 – 9.00 pm.
Muthoni Garland will also be in attendance, signing Tracking The Scent Of My Mother.
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Sunny Bindra's most hilarious articles in the Sunday Nation are now collected together. Read 'The Peculiar Kenyan' for Sunny's unique take on Kenyanness - a celebration of what makes us peculiar. Click here to read more about it
CROWN YOUR CUSTOMER is a short, punchy polemic by Sunny Bindra about the state of customer service in Kenya, and what to do about it. Click here to read more about it
{ 1 comment… read it below or add one }
Just when I thought that good customer service doesn’t exist in Kenya, I was extremely impressed by the EXCELLENT service received at Mombasa Serena in December. Nothing short of the service that royalty would receive. Care and attention to small details.
From staff at all levels-from the driver who picked me from the airport,to the ‘askaris’ to the GM.
Special mention and thanks to Jackie of Maisha Spa, Simon Macharia and the GM.
Keep it up! I’ll definitely be back.
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