http://www.sunwords.com/2007/12/09/crown-your-customer-book-signing/ by Sunny Bindra Wed, 07 Jan 2009 01:49:00 +0000 http://wordpress.org/?v=2.1 http://www.sunwords.com/2007/12/09/crown-your-customer-book-signing/#comment-772 Gathoni Macharia Thu, 13 Dec 2007 20:04:13 +0000 http://www.sunwords.com/2007/12/09/crown-your-customer-book-signing/#comment-772 Just when I thought that good customer service doesn't exist in Kenya, I was extremely impressed by the EXCELLENT service received at Mombasa Serena in December. Nothing short of the service that royalty would receive. Care and attention to small details. From staff at all levels-from the driver who picked me from the airport,to the 'askaris' to the GM. Special mention and thanks to Jackie of Maisha Spa, Simon Macharia and the GM. Keep it up! I'll definitely be back. Just when I thought that good customer service doesn’t exist in Kenya, I was extremely impressed by the EXCELLENT service received at Mombasa Serena in December. Nothing short of the service that royalty would receive. Care and attention to small details.
From staff at all levels-from the driver who picked me from the airport,to the ‘askaris’ to the GM.
Special mention and thanks to Jackie of Maisha Spa, Simon Macharia and the GM.
Keep it up! I’ll definitely be back.

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