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Archive for the 'Books & Publications' Category
Crown Your Customer - Storymoja Business Club, Tuesday 15 July 2008
Monday, July 14th, 2008
Books & Publications
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6 Comments »
I will be in attendance at the inaugural meeting of the Storymoja Business Club, Books First, Nakumatt Lifestyle, Monrovia Street, Nairobi, 6.00 to 8.00 pm. The Storymoja Business Club is a new forum for managers and students of business to discuss business books in a convivial gathering of peers.
...click here to read the full article.
Crown Your Customer - post your favourites here
Sunday, November 18th, 2007
Books & Publications
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23 Comments »
I am delighted to announce the launch of my new book: CROWN YOUR CUSTOMER. CYC is a short polemic about the state of customer service in Kenya - and what to do about it. Click here to read an excerpt. The book is available in Kenya from
...click here to read the full article.