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Crown Your Customer – Storymoja Business Club, Tuesday 15 July 2008

Sunny Bindra — Mon, 14 Jul 2008 12:34:07 +0000

I will be in attendance at the inaugural meeting of the Storymoja Business Club, Books First, Nakumatt Lifestyle, Monrovia Street, Nairobi, 6.00 to 8.00 pm.

The Storymoja Business Club is a new forum for managers and students of business to discuss business books in a convivial gathering of peers. Members meet once a month to review and discuss a selected business book. Membership costs just KShs 1,000 per annum, and entitles members to attend the meetings and get discounts on books, food, drinks, events etc.

Crown Your Customer will be discussed tomorrow, and I will be there as the author to take questions and sign books.

I hope many of you can make it.

Crown Your Customer – post your favourites here

Sunny Bindra — Sun, 18 Nov 2007 13:05:34 +0000

I am delighted to announce the launch of my new book: CROWN YOUR CUSTOMER. CYC is a short polemic about the state of customer service in Kenya – and what to do about it. Click here to read an excerpt.

The book is available in Kenya from the end of October, and is published by STORYMOJA – an innovative new company that produces short, inexpensive books to fulfil its motto: “A book in every hand”.

To keep the zeal for good service alive, I would like feedback from readers. Please name ORGANISATIONS and INDIVIDUALS from whom you have received great, memorable customer service in recent months. Let’s applaud those who do it well! But let’s keep it honest, please – no plugging of businesses you’re involved with.