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by Sunny Bindra

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    Sunny Bindra is a management consultant, writer and teacher based in Nairobi, Kenya. He specialises in corporate strategy and governance, and works as an advisor to leading corporations. He writes the popular and irreverent column ‘A Sunny Day’ in the Sunday Nation, the region’s highest-circulation newspaper

    Total number of articles: 426

  • New Book

    Crown Your Customer

    CROWN YOUR CUSTOMER is a short, punchy polemic by Sunny Bindra about the state of customer service in Kenya, and what to do about it. Click here to read more about it

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If you walk into one of the many government-owned high-rise buildings in Nairobi, or one that houses government bodies, you will notice a strange phenomenon: the VIP Lift. This is, ...click here to read the full article.
“Now I want to rant about how the word “loyalty” has been kidnapped. Loyalty has been dislocated from its true meaning and is now used to describe programs and promotions, ...click here to read the full article.
What on earth happened to the world economy? Reading the opinions that are pouring forth from the learned and the experienced, it is clear that very few people have ...click here to read the full article.
“(General Motors) turns 100 this year, but amid the birthday celebrations it can expect a slap in the face: in 2008 GM is likely to be demoted to No. 2 ...click here to read the full article.
So, the Kriegler Commission’s verdict is in. The upshot: nobody will ever know who won Kenya’s December 2007 presidential election, because the whole thing was organised and managed worse ...click here to read the full article.
“Houses of cards, chickens coming home to roost - pick your cliche. The new low in the financial crisis, which has prompted comparisons with the 1929 Wall Street crash, is ...click here to read the full article.
Someone I know recently told me a story about a well-established restaurant in Nairobi’s Westlands. He was there with his family, and ordered a fish dish. Upon tasting ...click here to read the full article.
“Many employers ask job applicants for personal references. Justification for this practice is beyond me. There’s no valid reason to believe that these references will help you to ...click here to read the full article.
“Programs alone can’t replace parents; government can’t turn off the television and make a child do her homework; fathers must take more responsibility to provide love and guidance to their ...click here to read the full article.
“…surveys show that business leaders around the world are deeply concerned about the intensifying competition for talent, (yet) few companies make it an integral part of a long-term business strategy, ...click here to read the full article.
I was on holiday along my beloved Kenyan coastline recently, and discovered that not everyone at the resort where I was staying was in leisure mode. I observed one ...click here to read the full article.
“Executive expatriates are expensive, as many multinational firms have learned. Moving a manager to a factory or corporate office in Dubai, Russia, or India can be a costly experience after ...click here to read the full article.
I imposed a two-week television news blackout on myself recently, and what a pleasure it was. We all need a ‘detox’ from time to time, and there is nothing ...click here to read the full article.
22
Aug 2008
“On July 1st (Starbucks), based in Seattle, said it would close a further 500 stores in America (in addition to the 100 closures it announced earlier this year) and reduce ...click here to read the full article.