"CEOs can't wait to read Sunny Bindra's articles every week."

Feb 18, 2018
Are you teaching your kids to cheat?

In the game of cricket, there is an honour system. A batsman can be officially ‘out’ (sent back to the pavilion) in a variety of ways; but he can also choose to ‘walk’ if he feels he was out but no one noticed. A parent recently recounted an experience in this regard. Her young son […]

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Feb 11, 2018
Here are some of the invisible mentors who have shaped my life

Last week I told you about invisible mentors – those inspirational figures who are present in our lives and prominent in our successes without ever mentoring us formally or practically. Sometimes we meet these people; sometimes they never know we even exist. And yet they leave their indelible imprint. Think about it: invisible mentors are […]

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Feb 04, 2018
Who is your ‘invisible’ mentor?

Mentorship is all the rage. As young people struggle to come up in the world, they feel they need someone of accomplishment to take them under their wing, guide them, open doors for them. Success, they feel, is much easier to achieve when someone successful shows them how. We grow up being guided by parents, […]

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Jan 28, 2018
No service. No smiles. No future

A customer walks into one of Nairobi’s brand-new mega-malls on a weekday. It boasts many household names in shopping, both local and global. It’s virtually empty. She enters an internationally renowned supermarket. Here, too, customers are thin on the ground. She’s looking for a refrigerator – a sizeable purchase – amongst other things. It’s a […]

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Jan 21, 2018
Is your culture really yours?

I spent some time at a holiday location in December, and I thought it would be interesting to engage some friends in a digital guessing game. I sent them selected photos of my locale; they were then to submit guesses of where on earth I might be. These were the pictures I took and submitted: […]

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Jan 14, 2018
Road safety? Start with purpose

Kenyans are perplexed again by the upsurge in road carnage that takes place every December. The holiday period inevitably brings about even more horrific deaths and injuries on our roads (again). The public inevitably is outraged (again). The government inevitably promises a raft of new measures (again). See you here in January 2019 when we […]

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Jan 09, 2018
My Top 12 Books of 2017

It’s that time of year, so here they are: the best books I read in 2017. If you confined me to just 12 books in the year, this is the dozen I would hope to end up with. My regular caveat first: reading is a very personal endeavour. The value of a book is squarely […]

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Jan 07, 2018
How many books will you read in 2018?

How will you measure your achievement in the year ahead? Will it be in terms of money earned? Promotions gained? Holidays enjoyed? Friendships made? Learnings achieved? Kindnesses imparted? I have a simple measure for you to aim for in 2018: books read. Believe me or not: for many people that simple activity – reading books […]

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Dec 31, 2017
The lifelong lesson of sunk cost

It’s the last day of the year – always a good time to reflect on the months that went before. We all do this: we look back, we reminisce, we try to learn from the past. Except, most of us just don’t. We let the past enslave us, not teach us lessons for the future. […]

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Dec 24, 2017
How do you behave at the buffet table?

It’s the holiday season, a time for wining and dining with family and friends. If you are fortunate, there may be some lavish buffets coming your way this Christmas: an enticing range of sumptuous dishes: starters, salads, mains, desserts, afters. I don’t wish to be a party pooper, but I do want to share a […]

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Dec 17, 2017
The new leader’s purge

As a leadership advisor, I am often left pondering a common phenomenon: when a new leader arrives in office, what inevitably follows is a purge of the followers of the old one. I have seen it many times over the years: a new leader is appointed; and all those associated with the old regime must […]

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Dec 10, 2017
Which pain are you willing to embrace?

An alum of my leadership programme recommended an unusual book to me earlier in the year. Its title was a deterrent: it is called The Subtle Art Of Not Giving A ****. As this is a family newspaper, I won’t spell out the bleeped letters, but you get the gist. It’s a strange book. The […]

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Dec 03, 2017
Why do leaders cling on to power?

Watching Robert Mugabe cling on to power at the ripe old age of 93 was perplexing. He had clearly outstayed his welcome by decades, not years; the army had been forced to move in to prevent him handing over power to his own wife; and hundreds of thousands of his people had poured into the […]

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Nov 26, 2017
How easily should a public figure be sacked?

Michael Fallon, the United Kingdom’s Defence Secretary, was forced to resign. He did this shortly after he was forced to admit he had inappropriately touched the knee of a female journalist fifteen years earlier. Priti Patel, the United Kingdom’s Secretary of State for International Development was forced to step down in the same week as […]

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Nov 19, 2017
Think hard before taking on established competitors

Google makes the world’s most popular mobile operating system, Android. Nearly two billion mobile devices are powered by this ubiquitous system. Not content with this, Google looked askew at rival Apple some years back and felt envious about the ability to make both software and hardware and to fuse the user experience. Google has the […]

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Nov 12, 2017
Are you doing something, or just posing?

Grace Mungai, a reader of this column, sent me an impassioned email recently. She asked: why are we reducing important occupations or undertakings or positions to ‘brag words’ – things we pretend we are doing, rather than actually doing? Her practical analogy: you can read about, discuss or look at treadmills and rowing machines all […]

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Nov 05, 2017
The invisible issue haunting our elections

And so Kenyans trooped to vote again in a presidential election for the second time in three months. Or not. This election, held against the backdrop of a deeply divided country and the withdrawal of a key protagonist, ultimately yielded a turnout that was a record low. Because so many voting stations stayed empty for […]

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Oct 29, 2017
There are many kinds of silence. Try them

For many people, a silent person in their midst is a cause for concern. Why is he quiet? Why does she not say anything? What’s going on in that head? Why not just come out with it? Quiet people make them queasy. Or they dismiss the silent ones as having nothing meaningful to say. Perhaps […]

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Oct 22, 2017
Who taught you to hate?

Many of us seem to hate – not even dislike, but hate – whole groups of ‘others’. Who teaches us this? It’s an important question to consider. When I was a boy, some of my elders would fill my head with tales about Muslims. The horrific partition of the Indian subcontinent had occurred across the […]

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Oct 15, 2017
Does your brand understand customer experience?

I was looking for footwear in foreign climes recently. I walked into a promising-looking store, and noticed something interesting: the shop assistant attending to me was wearing a bluetooth earpiece. What that was for soon became evident. You have all had this experience when buying shoes, I am sure: you choose some possible pairs; and […]

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Oct 08, 2017
What matters on your CV these days?

Seen this week on Twitter: I have become a mosquito-killing expert. Does that count on my CV? No it doesn’t, I replied. Not around these parts. Given the sustained attack the local human race has been under over the past couple of months from mosquitoes, we’ve pretty much all become experts in mosquito extermination. Some […]

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Oct 01, 2017
Turning your bank of today into the bank of tomorrow

What does the disruption journey look like to those who can think ahead of the curve and transform their successful traditional businesses ahead of time? I covered this topic here last week, and received many requests to show the roadmap for banks in particular. It seems many of you are worried about the future of […]

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Sep 24, 2017
How old businesses must reinvent themselves

Every business in the world faces overwhelming uncertainty. The explosion of new technology shows no sign of abating. Indeed, we may only have seen the opening chapters of the book of technological disruption. The later chapters – containing plot twists, deaths, rebirths and the like – have not even been written yet. We only have […]

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Sep 17, 2017
The madness of believing in charlatans

A rapist was found guilty. The rapist had supporters, though. Millions of them. A mob of thousands, upon hearing the court’s verdict, went on the rampage, attacking journalists, setting vehicles on fire, attacking train stations and government buildings. Dozens of people were killed in the mêlée. The army had to be called in to quell […]

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Sep 10, 2017
Amidst electoral uncertainty, what to do?

(Photo credit: Ciku Nyawira) When they said 2017 is an election “year” in Kenya, they meant it! As I write this, Kenya is in electoral limbo. The Supreme Court has ordered a fresh presidential election, declaring the August 8 poll null and void, after months and months of noisy and expensive electioneering. The electoral body […]

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Sep 03, 2017
Is counting on patriotism a winning business strategy?

Many years ago our local brewer, East African Breweries Limited (EABL), was facing a major new threat. Castle, a huge brand owned by South African Breweries, had announced its entry into our local market. It was coming in with big money, a big plant and big plans. One of the key strategic decisions made in […]

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Aug 27, 2017
What a flight not missed teaches us

We were flying in the rainy season. We set off on the first leg, needing to arrive at the hub airport on time and then catch a connecting flight to our final destination. We had allowed two hours transit time to catch the next plane – more than enough, said the airline staff at the […]

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Aug 20, 2017
We must move on from messiah leadership

Watching the aftermath of our recent general election, I was left pondering a phenomenon that appears after pretty every such event in these parts. Those who support the presidential candidate announced as the winner inevitably embark on celebrations. That’s perfectly understandable – everyone likes to be part of a winning team, after all. But for […]

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