"CEOs can't wait to read Sunny Bindra's articles every week."

Dec 11, 2008
The Edge – Managing the New Generation – out today

The Edge, the Business Daily’s quarterly management series, is out today. The Edge is a free pullout in today’s Business Daily, and is produced jointly with Strathmore Business School. I am the Consultant Editor for the series. This issue focuses on the new challenges of people management: recruitment, retention, motivation and reward. It is a […]

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Dec 08, 2008
Want to learn about business? Read a novel

“Even though everyone can now afford books, still no one reads. It is not just the factory workers who don’t read: managers don’t either. And what they don’t read in particular is novels. I have just asked two senior executives what it is that puts them off. Both said the same thing: I don’t have […]

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Dec 07, 2008
MPs should be on double taxation

We were told in the middle of last week that 9 out of 10 Kenyans think our members of parliament should pay taxes on all their income. I was stunned by this finding; I did not know what to think. Are you trying to tell me that 10 per cent of us actually think MPS […]

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Dec 05, 2008
Is envy the key driver of consumer behaviour?

“Since the dawn of time, man’s demand for products and services has been driven by a deep desire to keep up with the Joneses. This desire has made mankind crave certain products and services, and despise others – no matter what the intrinsic value of those products and services. If you want to build a […]

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Nov 30, 2008
What Kenya needs: Shock therapy

I touched on a subject before being interrupted by the US poll. I wrote in early November that we cannot advance as a society until we learn to respect rules, and that most of us only behave well when we are compelled to do so. I termed the phenomenon ‘moral entropy’: if you don’t force […]

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Nov 28, 2008
Repeat after me: Strategy is about difference

“A company can outperform rivals only if it can establish a difference that it can preserve. It must deliver greater value to customers or create comparable value at lower cost, or do both. …Operational effectiveness means performing similar activities better than rivals perform them…in contrast, strategic positioning means performing different activities from rivals’ or performing […]

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Nov 23, 2008
A tale of two elections

“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of Light, it was the season of Darkness, it was the spring of hope, it […]

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Nov 21, 2008
Don’t hang on where you’ve stopped adding value

“Andy Cole has finally confirmed he has retired from football, but in doing so launched a broadside at Nottingham Forest and their manager Colin Calderwood. The former Manchester United and England striker left his hometown club two weeks ago after failing to make an impression and growing disillusioned with restricted appearances. Cole made just 11 […]

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Nov 16, 2008
Obama: Can we all grow up, please?

Last week we all flew high on the Barack Obama victory in the US presidential race. This week, we need to make a hard landing. For the nonsense that is being spouted from all corners about what this win means for Kenya is not only irritating, but is now giving cause to worry. If some […]

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Nov 14, 2008
The changing face of business gurus

The Top 10 most influential business gurus: 1. Gary Hamel 2. Thomas L. Friedman 3. Bill Gates 4. Malcolm Gladwell 5. Howard Gardner 6. Philip Kotler 7. Robert Reich 8. Daniel Goleman 9. Henry Mintzberg 10. Stephen R. Covey The Wall Street Journal, 5 May 2008 Academics might be expected to dominate the Wall Street […]

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Nov 09, 2008
Obama’s victory could change the world

I am feeling rather emotional as I write this, on the morning when Barack Obama has been elected president of the United States of America. This is my 300th article for the Sunday Nation, and the milestone could not have come at a better moment. So you will forgive me if I stray from the […]

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Nov 07, 2008
CEOS, watch out: your staff could kill you…

“A chief executive was beaten to death as he tried to pacify a group of workers sacked from his manufacturing plant, Indian police said today. Lalit Kishore Choudhary, 47, bled to death inside the car parts factory yesterday after being attacked by more than 130 men. Police have arrested 63 former employees of Graziano Transmissioni […]

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Nov 02, 2008
If we don’t respect rules, we are finished

After spending decades observing myself and my fellow human beings, I am forced to come to a somewhat cynical conclusion: most of us only behave well when we are compelled to do so. When left to his own devices and untrammeled by the demands of morality and legality, the average person will do all the […]

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Oct 31, 2008
In a crisis – do nothing!

“For many of us, it’s decision time. What do we do with our investments? Do we sell our stocks? Rethink our retirement? With the warning lights flashing, our natural instinct is to react. But that very moment, when the need to make a decision feels strongest, might very well be the time to do nothing […]

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Oct 26, 2008
Fast Forward 2009 – Leadership Unusual

The 2009 intake for my private leadership development programme, Fast Forward, is now open. Fast Forward takes 20 or so current and future leaders every year and puts them through a varied programme of learning and dialogue to develop WISDOM in leadership. What is the measure of leadership? What is the relationship between leader and […]

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Ethnic violence – our moment of truth

At first I thought Justice Waki and his team had put the cat amongst the pigeons. Now I’m beginning to wonder whether they merely released some pigeons which are being devoured quickly by the cats. There is no doubt that the Waki team did a commendable job. It went where few officially sanctioned commissions have […]

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Oct 24, 2008
Why you must keep a contrarian on your team

“…suppose you imagine yourself and a group of experts who seem to have converged on an enlightened opinion which has arguments to support it, and it has prominent influential people saying that. It can be difficult for someone to stand up in that room and air what seem to be half-baked or half-formed doubts about […]

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Oct 19, 2008
Is too much positive thinking dangerous?

Positive thinking has been the mantra of the modern world for quite a while now. Spiritualists, life coaches and business leaders all agree: there is nowt to be gained from negativity. We must all think positive, be positive and do positive – and all positive things will happen to us. No-one likes a doomsayer or […]

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Oct 17, 2008
The shameless excesses of irresponsible corporations

“The world’s largest insurance company, AIG, spent $440,000 on a lavish corporate retreat at one of California’s top beachside resorts a few days after accepting an $85bn emergency loan from the US government to stave off bankruptcy. Details of the week-long getaway enraged legislators at a congressional hearing yesterday where AIG’s former bosses were accused […]

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Oct 12, 2008
Leaders who can’t keep lust zipped up

I recently had the misfortune to witness one of the more cringe-worthy scenes I have encountered on television in the recent past. Asif Ali Zardari is the newly elected president of Pakistan. He has no previous experience of international statesmanship, having been previously famous only for being the husband of a famous wife, Benazir Bhutto […]

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Oct 10, 2008
Stop lying to your customers

“To remain competitive, businesses require access to capital and the STRATEGIC ADVICE to use it wisely. So, who are they going to turn to?” Merrill Lynch advertisment, The Economist, September 20th, 2008 “Quality and safety are the foundations of social harmony.” Posters for China’s Sanlu Group, quoted in The Economist, September 20th, 2008 I came […]

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Oct 05, 2008
What the VIP lift says about leadership

If you walk into one of the many government-owned high-rise buildings in Nairobi, or one that houses government bodies, you will notice a strange phenomenon: the VIP Lift. This is, quite simply, an elevator reserved only for Very Important People; or, sometimes, only for one Very Important Person. Presidents, Prime Ministers and Vice-Presidents of course […]

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Oct 03, 2008
Are you building loyal customers, or just bribing them?

“Now I want to rant about how the word “loyalty” has been kidnapped. Loyalty has been dislocated from its true meaning and is now used to describe programs and promotions, usually supported by sophisticated software, that encourage customers to buy from a company multiple times. Hey, there’s nothing wrong with multiple purchases, but return visits […]

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Sep 28, 2008
America’s sneezing fit rocks the world

What on earth happened to the world economy? Reading the opinions that are pouring forth from the learned and the experienced, it is clear that very few people have the slightest clue. The scale of the meltdown that is occurring seems barely possible. Could anyone see a situation in which Bear Stearns, Merrill Lynch, Lehman […]

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Sep 26, 2008
Can the Volt electrify General Motors?

“(General Motors) turns 100 this year, but amid the birthday celebrations it can expect a slap in the face: in 2008 GM is likely to be demoted to No. 2 among the world’s carmakers. Memories of past glory make being overtaken by Toyota all the more galling. In the 1950s and 1960s, GM poured forth […]

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Sep 21, 2008
Use Kriegler report to go for far-reaching institutional reform

So, the Kriegler Commission’s verdict is in. The upshot: nobody will ever know who won Kenya’s December 2007 presidential election, because the whole thing was organised and managed worse than a tea-party in the chimpanzee house at the zoo. This verdict is not to everyone’s taste. Some people were waiting avidly to be told who […]

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Sep 19, 2008
How bankers threw the world into crisis

“Houses of cards, chickens coming home to roost – pick your cliche. The new low in the financial crisis, which has prompted comparisons with the 1929 Wall Street crash, is the fruit of a pattern of dishonesty on the part of financial institutions, and incompetence on the part of policymakers. We had become accustomed to […]

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Sep 14, 2008
Still abusing customers? Time to close down

Someone I know recently told me a story about a well-established restaurant in Nairobi’s Westlands. He was there with his family, and ordered a fish dish. Upon tasting it, he found that the fish tasted stale and unpleasant. He complained to a waiter, who immediately replaced the fish, no questions asked. So far, so good, […]

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